Shipping Policy

Lelook does not deliver to P.O boxes – Delivery items are based on working days i.e excluding weekends and public holidays – Delivery is from 3 to 7 working days – Door to door delivery is from R100(delivery cost are based on weight dimensions) – We deliver in South Africa and the following Surrounding countries: Lesotho,Botswana,Swaziland.

Refunds Policy

If you aren’t happy with your online purchase, you may return the products via courier at your own cost, within 5 days of purchasing. We do not do refunds on items bought. You are able to exchange within the value of the item. Items must be returned in the same condition as delivered. Should items be damaged during transit, please report it immediately by sending us pictures of the damages to +27 79 553 5293 within 24 hours. Shortages in orders need to be reported within 48 hours of receiving it. No refunds, returns, or exchanges on SALE items. Only damaged items on delivery will be replaced.

Track you Order

We will send you e-mails and/or sms’s to advise you on the progress of your order. – You can call us on +27 79 553 5293 (Be sure to have your order number with you!)

Need help?

Contact us at for questions related to refunds and returns.

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